Fairness, Trust, and Security in Online Dispute Resolution

Smoothing Some Wrinkles in Online Dispute Resolution

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The Legal Precedent in Online Dispute Resolution

The advances observed in the last years in telecommunication technologies rapidly brought along new ways of doing business. This new reality, however, has not been so rapidly followed by the entities responsible for dealing with the conflicts that arise from these interactions, now undertaken in an electronic format. Traditional paper-based courts, designed for the industrial era, are now outda...

Does Online Dispute Resolution Need Governmental Intervention - The Case for Architectures of Control and Trust

8 Online Dispute Resolution for Consumers

ODR in the consumer context refers to the use of ICT tools and methods (usually alternative to the court system) employed by businesses and consumers (B2C) to settle conflicts that arise out of economic transactions between the parties, particularly in e-commerce. It is often distinguished from other fields where ODR is used, such as in the commercial field (B2B), in the public sphere to resolv...

Towards Standardisation of Online Dispute Resolution Tools

This contribution summarizes the main goals, objectives, and tasks done so far in the framework of the the CEN/ISSS Workshop on Standardization of Online Dispute Resolution Tools (WS/Stand-ODR), started on 17 December at the CEN Management Centre in Brussels (Belgium).